Intelcia is an international customer experience and business process outsourcing provider, present in 17 countries with around 40,000 employees (source: intelcia.com, accessed September 17, 2026). At that scale, the training function is shared: a small team designs and runs learning paths for thousands of employees spread across several geographies.
Business challenges
Building skills internally ran into three structural constraints:
- Expertise scattered across the group: the group's management know-how already exists, but as guides, procedures and internal documents that were never turned into training;
- A small training team covering an international footprint: production capacity becomes the limiting factor, not the available material;
- An existing LMS ecosystem: any new content has to fit the group's internal LMS, without forcing another platform on employees.
How they work with EdBuild AI
The rollout was designed to be gradual, starting with a priority population: managers. That choice validates the approach on a controlled scope before extending it.
- Putting internal expertise to work: the group's management guides, frameworks and procedures are imported into EdBuild AI and turned into structured modules (chapters, key lessons, activities).
- Review by subject-matter experts: the training team adjusts, enriches and signs off on every module. The tool speeds up the instructional design, it does not replace the group's expertise.
- SCORM export: the learning paths are exported in SCORM format and delivered from Intelcia's internal LMS, with no disruption for learners and no platform migration.
- Tracking and iteration: field feedback feeds the module updates, which the team can handle in-house.
What building a module looks like
- Source selection: an existing internal document, already validated;
- Generation: automatic structuring into chapters, key lessons and activities (quizzes, videos, flashcards);
- Expert review: validation or adjustment by the training team;
- Packaging: SCORM export that meets the group's LMS requirements;
- Delivery and tracking: made available to managers, with progress tracked in the existing LMS.
Benefits
- Multiplied production capacity: a small training team covers an international footprint without outsourcing instructional production;
- Consistent learning paths: managers get the same content, whatever the country;
- Compatibility with what already exists: the SCORM export protects the investment already made in the group's LMS;
- Autonomy: updating content no longer depends on an outside vendor.
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