Terms and Conditions

Purpose

These General Terms and Conditions of Sale ("Terms") set out the terms of sale and use of the services offered by EdBuild AI via the app.edbuild.ai platform, including in particular: (i) annual subscriptions, giving access to a volume of credits enabling content generation by our AI, (ii) personalized AI video avatar creation services, and (iii) one-off purchases.
Any order implies full and unreserved acceptance of these Terms.

Definitions

Customer: any legal entity acting in a professional capacity (B2B).

Credits: units of consumption giving access to the content-generation features of the platform. Credits provide access to the platform’s various features according to a consumption schedule specific to each action, available in the “Usage” section of the customer account. EdBuild AI may update this consumption schedule to reflect technical, functional, or economic developments in the service. Such adjustments do not change the subscription price or the number of credits included in it, but only the number of credits required to carry out certain actions.

Subscription: a fixed-term contract, tacitly renewable, subscribed to for an annual term and providing for the annual release of the credits included in the Plan.

Credit pack: a one-off purchase of additional credits, valid for twelve (12) months from the date of purchase.

Order and Access to the Service

Orders for EdBuild AI’s services may be placed either directly online via the app.edbuild.ai platform, or following the customer’s acceptance of a commercial proposal sent electronically. For an online order, access to the service requires creating an account on app.edbuild.ai. Validating payment via the Stripe page constitutes full and unreserved acceptance of these Terms. For an order placed via a commercial proposal, the order is deemed firm and final upon the customer’s written acceptance of that proposal (electronic signature, confirmation by return email, or any other equivalent means) and, where applicable, upon receipt of payment or in accordance with the terms set out in the commercial proposal. Access to the service requires creating an account on app.edbuild.ai. Any commercial proposal sent by EdBuild AI incorporates, or expressly refers to, these Terms, which form an integral part of it and are deemed accepted by the customer upon acceptance of that proposal. Performance of the service begins as soon as the service is effectively made available, in particular through activation of the customer account and release of the corresponding credits.

Plans and Subscriptions

EdBuild AI is sold as all-in-one annual plans. Each Plan brings together, within a single subscription, access to the authoring tools, credits, a number of learner licenses, and delivery features (LMS, completion tracking, statistics, certificates). The exact content of each Plan (Starter, Team, Enterprise), the volumes included, and the pricing are set out on the Pricing page: https://www.edbuild.ai/tarifs. The features included vary depending on the Plan subscribed to, as detailed on that page.

Term and billing
Plans are subscribed to for a one-year term and billed annually. The Plan is tacitly renewed for successive twelve (12)-month periods, unless terminated by the Customer before the annual renewal date. Prices are expressed in euros, excluding tax.

Credits
Each Plan includes a set volume of credits. Credits are consumed by generation actions; consumption is deducted automatically and can be viewed from the Customer account. As a general guide, 150 credits correspond approximately to one hour of generated training content; this equivalence is given for reference only and does not constitute a contractual volume commitment. Credits correspond to the annual subscription period; unused credits are neither carried over to the following period nor refunded. If additional volume is required, the Customer may upgrade their Plan to a higher tier.

Learner licenses
The learner licenses enabling training delivery are included in the Plan, within the limits set for it: a fixed number for the Starter and Team plans, as indicated on the Pricing page, and an unlimited number for the Enterprise plan, subject to reasonable, fair, and non-fraudulent use of the service. Licenses are not tied to a named individual and may be freely reassigned: deactivating a learner frees up a license for another. No learner license is sold individually.

Upgrading the Plan
The Customer may upgrade their Plan at any time from their account. Any upgrade to a higher plan takes effect immediately, with an automatic pro rata adjustment applied.

Periods owed and no refunds
The Customer is expressly informed that any annual period that has begun, including one tacitly renewed, is owed in full. The fact of not using all or part of the credits or learner licenses included in the Plan shall under no circumstances justify a request for a full or partial refund. It is the Customer’s responsibility to cancel their Plan before the renewal date if they do not wish to continue into the following period.

Termination by the Customer
Termination may be carried out at any time from the Customer account. It takes effect at the end of the current annual subscription period. No refund, whether full or partial, is due for a period that has already begun, and access to the service is maintained until the end of the paid period.
After the Plan expires: training content already created by the Customer remains stored; generation of new AI content is no longer accessible; features reserved for paid plans (in particular exports and delivery) are no longer accessible.

Special terms for the Enterprise plan
The specific terms applicable to the Enterprise plan (including on-premise deployment, choice of language model, or dedicated support) are set out in the corresponding quote or specific agreement, which supplements these Terms.

Trainer seats

Every Account user other than a Learner occupies a trainer seat, including the user holding administration rights. The number of seats included is the one stated on the Pricing page for the subscribed Plan. Additional seats may be subscribed to at any time as an add-on, under the conditions set out in the article Additional purchases (add-ons). Learners do not consume a trainer seat: they consume a learner licence under the conditions set out above.

Credit deduction on content modifications

Credits are deducted only where an action triggers the production of video or audio content. Before a Topic is saved, at the preview stage, no production is triggered: the Customer only edits the script and the slide content. No regeneration carried out before saving gives rise to any credit deduction, regardless of the type of content and regardless of the number of iterations.

Once a Topic has been saved, the video or audio content has been produced. Manual content edits and edits to the visual elements of a slide do not give rise to any deduction. Editing the script does give rise to a deduction, as it requires the relevant content to be re-produced. The deduction is calculated pro rata to the duration of the re-produced element only, namely the relevant slide for a video and the relevant exchange for a podcast, in accordance with the applicable consumption schedule. The corresponding amount is disclosed to the Customer before confirmation. Under no circumstances does editing the script of an element give rise to the deduction of the production cost of the content as a whole.

Free Trials

EdBuild AI offers a free trial, with no payment card and no commitment. The trial includes a volume of credits and a number of learner licences specified at sign-up, together with access to the course authoring and graphic customization (branding) features. It does not give rise to any additional features, and in particular no content export, no translation, no MCP access, and no personalized avatars or voices.
The free trial is granted for a period of thirty (30) days from the creation of the account. Upon expiry of that period, the account is kept in restricted access: the courses created remain viewable and editable by the Customer, while content generation, delivery, certificate issuance and statistics export are suspended until a subscription is taken out. EdBuild AI may, at its sole discretion, extend the duration of the trial.
Any credit balance not used at the end of the trial is added to the credit volume of the subscription taken out, with no time limit. Learner licences allocated under the trial are not cumulative with those included in the subscription.
The free trial does not give rise to any billing. It may end at any time, without the Customer being entitled to any compensation or to the continuation of the service free of charge.

The restricted access regime defined above applies on the same terms to any Account whose subscription has not been renewed. In that state, the Customer retains access to the Training Provider tab and to the legal information it contains. Certificates already issued remain valid. Subscribing to or renewing a Plan immediately restores full functionality.

One-off Purchases

Additional purchases alongside the subscription fall into two categories:

, namely credit packs, billed in a single instalment, and (additional trainer seat, additional learner licences, personalized video avatar, personalized voice, additional translation language), subscribed to on an annual basis. In both cases, an active subscription is required.
Credits acquired in a pack are valid for twelve (12) months from the date of purchase. After that period, unused credits expire and may neither be extended nor refunded. Consuming credits requires an active subscription: credits acquired remain attached to the Customer's account but may only be used while a subscription is in force. Where the Customer terminates and then subscribes again before the twelve-month expiry, the corresponding balance is restored.
The order of consumption is as follows: the credits included in the subscription, which expire at the end of the committed annual period, are debited first; credits acquired in a pack are debited only once that balance is exhausted, from the one closest to its expiry to the one furthest away.
They are subscribed to for the remainder of the current subscription term and billed pro rata to that period. They are then renewed at the subscription's renewal date, on the same terms. Their termination takes effect on that same date, with no refund for the period begun. In the event of non-renewal, the corresponding features cease to be accessible: personalized avatars and voices may no longer be used, and learner licences in excess of the Plan's cap are deactivated.
These purchases constitute firm and final sales: as soon as the credits are released or the feature is made available on the Customer's account, no refund, whether full or partial, may be claimed, including in the event of full or partial non-use.

No Refunds and Performance of the Service

In accordance with French law applicable to B2B relationships, no right of withdrawal is available. As soon as credits are released or access to the service is granted, performance is deemed to have begun at the customer’s request; no refund, whether full or partial, may be claimed.

Prices and Billing

Prices are expressed in euros, excluding tax.
Invoices are issued automatically by Stripe and are available in the customer account.
In accordance with Article L441-10 of the French Commercial Code:
- Any late payment incurs late-payment penalties calculated at three times the applicable statutory interest rate, running from the day after the due date.
- A fixed indemnity of €40 is due for collection costs.
No discount will be granted for early payment.

Intellectual Property

EdBuild AI remains the exclusive owner of the intellectual property rights relating to the platform, the interfaces, and the AI models. The customer is granted a limited and non-exclusive right to use the service. Any unauthorized reproduction or use of the content or algorithms is strictly prohibited.

Commercial Reference

Unless expressly refused by the Customer in writing, EdBuild is authorized to mention the Customer’s name, corporate name, and logo, as well as a general, non-confidential description of the services performed, as a commercial reference.
This use may in particular take the form of:
• posts on professional social networks (in particular LinkedIn),
• use-case pages or customer reference pages on EdBuild’s website,
• commercial or institutional presentation materials.
Any communication content naming the Customer may, at the Customer’s request, be submitted for prior approval.
EdBuild undertakes not to disclose any confidential information and to respect the Customer’s image and reputation.
The Customer may object to this use or request its removal at any time, by simple written request. Any objection or removal request will take effect for the future.

Liability

EdBuild AI undertakes to use reasonable means to ensure the availability and quality of its services. It cannot be held liable for interruptions due to maintenance, force majeure, or improper use by the customer. In any event, and except in the case of gross or willful misconduct, EdBuild AI’s liability, on any basis whatsoever, shall not exceed the total amount actually paid by the customer during the three (3) months preceding the event giving rise to the dispute, calculated on the basis of the annual price actually paid by the customer.

Data Security

EdBuild AI undertakes to implement appropriate technical and organizational measures, in line with the state of the art, to ensure the security, integrity, confidentiality, and availability of the data processed in connection with use of the platform.
These measures are designed in particular to prevent any unauthorized access, loss, alteration, or disclosure of data.
The customer nonetheless acknowledges that, given the inherent characteristics of electronic communication networks, EdBuild AI cannot guarantee absolute data security.
In the event of a security incident affecting the customer’s personal data, EdBuild AI undertakes to inform the customer under the conditions set out by the applicable regulations.

Personal Data

EdBuild AI acts as data controller for the personal data strictly necessary for creating the customer account, providing, managing, and improving the service, as well as for billing and complying with its legal and regulatory obligations.
This data is processed lawfully, fairly, and transparently, in accordance with Regulation (EU) 2016/679 (GDPR) and the Privacy Policy available at the following address: Privacy Policy.
Personal data is retained for the period strictly necessary for the purposes for which it was collected, and in any event for the duration of the contractual relationship, extended where applicable by the statutory limitation or retention periods required by applicable regulations.
The customer remains solely responsible for the data, content, and information it imports or processes via the platform, and warrants that it holds all rights and authorizations necessary for their use in connection with the service.

Data Hosting

The data processed in connection with use of the EdBuild AI platform is hosted by professional hosting providers selected by EdBuild AI for their reliability and compliance with market security standards.
Unless otherwise stated in the Privacy Policy, data is hosted within the European Union.
EdBuild AI reserves the right to use technical subcontractors for hosting and processing data, in compliance with applicable regulations, and in particular Regulation (EU) 2016/679 (GDPR).
Detailed arrangements regarding hosting, subcontractors, and, where applicable, transfers of data outside the European Union are set out in the Privacy Policy.

Use of Data

The data, content, and information provided or generated by the customer in connection with use of the platform remain the customer's exclusive property, subject to the rights necessary for the performance of the service.EdBuild AI does not train or fine-tune any artificial intelligence model on the customer's data and content. The model providers used by EdBuild AI contractually undertake not to train their own models on that data.The performance of the service does not transfer to EdBuild AI any intellectual property right whatsoever over the customer's content.

Suspension or Termination by EdBuild AI

In the event of non-payment, misuse of the service, serious or repeated breach of these Terms, or use that does not comply with applicable laws and regulations, EdBuild AI reserves the right to suspend all or part of access to the service, following written notice sent to the customer that remains unresolved after a period of seven (7) calendar days.
In the event of a serious breach, or where required for reasons of security, service integrity, or legal compliance, EdBuild AI may proceed with immediate suspension, without prior notice.
If the situation is not remedied by the end of the suspension period, EdBuild AI reserves the right to terminate the contract automatically, without prejudice to any damages it may claim.
Suspension or termination of the service does not give rise to any refund of amounts already paid by the customer.

Governing Law and Jurisdiction

These Terms are governed by French law. Any dispute relating to their interpretation or performance shall fall within the exclusive jurisdiction of the Paris Commercial Court, even in the case of multiple defendants.

Last updated: September 18, 2026. The provisions relating to the free trial, and in particular its thirty (30)-day duration, apply to accounts created on or after that date.