BPO, call centers and customer service

Agents ready for every campaign, with the score to prove it

New client, new script, new offer: EdBuild AI turns every brief into a short module, and only agents who have passed the training take calls.

New campaign
Health insurance offer
Pass mark: 80%
IM
Inès M.
94 %
Passed
TL
Théo L.
88 %
Passed
SK
Sarah K.
81 %
Passed
NB
Nassim B.
62 %
Retake
CD
Chloé D.
In progress
In progress
✓
Ready to take calls
3 agents out of 5

Six training challenges every contact center knows

Every challenge has its answer in EdBuild AI. Follow the link to see how we handle it.

📣

Train for every new campaign

New client, new product: the brief becomes a module in minutes, reviewed by your trainers before release.

Sales training →
🎧

Onboard new agents fast

Tools, best practices and talk track: one shared onboarding path, ready for every hiring wave.

Onboarding →
🔄

Absorb turnover

A departure no longer resets training: the course exists and restarts for every new hire, with no session to reschedule.

Professional development →
🎯

Guarantee a minimum score before taking calls

Only agents who have passed the training join the campaign. Training becomes a selling point with your clients.

EdBuild AI LMS →
💬

Align the talk track across floors

The same script and the same objection handling, whatever the site or floor manager.

Frontline training →
✅

Stay compliant

GDPR, regulated scripts, client obligations: every employee trained, every proof tracked.

Compliance training →

They train their teams with EdBuild AI

Contact center
500+
employees

Advancia Téléservices trains its telesales agents on each client's products.

Read the case study →
Customer service, 17 countries
40,000
employees group-wide

Intelcia turns its in-house expertise into courses for its managers, exported to its LMS.

Read the case study →

Sources: Advancia Téléservices and intelcia.com, figures checked in September 2026.

“Our managers are the key to our teams' performance. With EdBuild AI, we turn our in-house expertise into management development courses, without starting from scratch on every module.”

Mohamed Amine Yousse

Head of the Training Shared Services Center, Intelcia

BPO: your teams train at the pace of your campaigns

📣
New campaign
Before
Training materials rebuilt for every client
With EdBuild AI
The client brief turned into a module in minutes
📝
New script
Before
An updated script, and floors that don't all have the same version
With EdBuild AI
Modules updated continuously, with no republishing
🎧
Quality audit
Before
Talk-track gaps discovered during call monitoring
With EdBuild AI
A minimum score passed before taking calls

Everything about call center e-learning with EdBuild AI

Can we train our agents differently for each client account?

Yes. A dedicated module is generated for each product or client account, from the brief you provide.

Can we confirm an agent has passed the training before a campaign starts?

Yes. You set a passing score and a minimum required progress (for example 80%), and the LMS shows who has passed. Assigning agents to the campaign remains your decision: EdBuild AI gives you the proof.

How long does it take to build a module from a new product brief?

A few minutes of generation, followed by a review by your in-house trainers before release.

Can we prove to our clients that our teams are trained?

Yes. Training records (score, date, pass status) are available and can be used as a selling point with your clients.

Can we update a module when the script or the offer changes?

Yes. Every module stays editable at any time, before and after publication, with no republishing.

Does EdBuild AI work with our existing LMS if we already have one?

Yes. Export to SCORM, cmi5, xAPI or H5P for most LMSs on the market.